What is Business Process as a Service (BPaaS) in Simple Terms

Business Process as a Service (BPaaS) is the automation of business processes using a cloud service delivery model. It involves the integration of cloud services horizontally or vertically into a business process. Generally, a business process is simply a task that must be completed to benefit business operations. in other words, BPaaS is all about the systematic consumption of services from most popular cloud services such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).

Business Process as a Service (BPaaS)

Business processes, just like Software as a Service, are beginning to be designed as a packaged offering that can be used in a hybrid manner. After all, business processes are the steps you take or the activities you perform to facilitate the delivery of products or services to your customers or stakeholders. These business processes can really be any service that can be automated, including payroll processing, managing e-mail, shipping a package, or managing customer credit and data.

With the advent of cloud computing, companies are now looking at a more service-oriented approach to services. Rather than assume you need a packaged application that includes business logic, data, and processes, it’s possible to select a process application that’s not tied into a single application. There is a practical reason to select a business process service. First, an organization can select a process that matches business policy. It can then be used in many different application environments. This ensures that a well-defined and, more importantly, a consistent process exists across the organization. center.

Features of Business Process as a Service (BPaaS)

They include the following:

BPaaS is very scalable. You can scale up or down depending on your business needs. It integrates with other cloud services to provide elasticity and auto-scaling.

In view of the unpredictability of businesses today, a BPaaS must be able to support multiple languages and multiple deployment environments.

A BPaaS service is configurable according to process design. It rides on top of the other three foundational cloud services: SaaS, PaaS, and IaaS.

Application Programming Interfaces (APIs):
BPaas provides a set of functions and procedures that allow you to create applications that can easily connect to other related services.

Benefits of Business Process as a Service (BPaaS)

BPaaS is a managed service. As a result, it frees the business and the IT department from having to worry about the underlying services that support the various processes. You don’t have to manage or even know about the underlying middleware, networking, or database.

Highly Secure:
It integrates a high level of encryption such that products are created with security as a key element of the solution.

Pay-as-you-go pricing model:
You only pay for the services you consume. There are no upfronts in most cases. When these services are delivered from the cloud, it changes the economic dynamics. Particularly from the user perspective, one moves away from capital expenditure (CAPEX) discussion to the operational expenditure (OPEX) during business case calculations. Today, there is a paradigm shift towards utilization of cloud computing services, where you pay as you go even within the walls of the enterprise. Today, there is a shift in the consumer world with many services available through apps on the smartphones that we use to manage many business processes.

Popular Examples of BPaaS Companies

They include:

Google LLC:
It provides an Internet search capability as a service, which is free once you have an Internet connection. Google also provides an Internet e-mail service, Gmail. It has quite a few other services, including G Suite, Google Maps, news aggregation, Google Apps etc.

Provides video self-publishing as a service. Google also owns this service.

Hosts blogs as a service.

Provides an electronic auction service.


It provides Voice over IP (VoIP) telephone calls as a service, most of which are free. Microsoft owns this service.

It offers an Internet payment capability as a service.

Facebook and Twitter:
Both provide social networking services that have a huge reach across the globe.

Just like Google, Yahoo provides an Internet search service and e-mail service.

Just like Google AdSense, offers small ads as a service.

It offers business contacts and networking as a service.

In delivering business automation remotely, service providers can help companies to plan even more efficiency and versatility into their operations. This is the kind of idea that BPaaS services address.